Questions
Frequently asked questions
What trade buyers ask us most often. If your question is not answered here, WhatsApp us - we would rather answer it properly than guess at it in writing.
Last updated
- Do you sell to the public, or only to businesses?
- Both, and wholesale is what the business is built around. Most of what we bake is supplied to hotels, restaurants and cafes, villas and resellers, and the site, the pack sizes and the delivery zones are all built for that trade. We also sell retail at our own counters, and each one publishes its address and opening hours on this site.
- Is there a minimum order?
- No. There is no minimum order value and no minimum quantity - you can order a single piece if that is what you need. Everything is sold by pack, and the smallest pack on most products is one piece, so a small trial order and a full weekly delivery go through the same way.
- How are your prices quoted?
- Per pack, in Indonesian rupiah, net of PPN. The price per piece falls as the pack gets bigger, and every product page carries its full pack ladder - each pack we sell, how many pieces it holds, and the price per pack and per piece. Sign in to see the promotions and prices available on your account.
- Do your prices include PPN?
- No. Every price published on this site is net and excludes PPN. PPN is added once to the order and appears as its own line on the basket and on the invoice, so the net figure and the tax can always be read separately.
- Do your products come frozen, and how long do they keep?
- It depends on the product, and both facts are printed on every product page: whether that item is frozen or dry, and how many days it keeps. Most of our range is frozen, and the dry goods keep considerably longer. Check the product page rather than assuming from the category.
- Why is your bread frozen, and how do I serve it?
- Freezing is part of how we bake, not a way of keeping old bread. Each item is baked and then frozen at the point it is ready, which holds the crumb and the aroma until you finish it. To serve, bring it back with heat: an oven is ideal, an air fryer works just as well, and for smaller items a toaster is often enough. A few minutes is all it takes, and it comes out fragrant, as if it had just left the bakery.
- Do you bake gluten-free and vegan products?
- Yes. We run a dedicated gluten-free line and a vegan line alongside the everyday baking, on the same wholesale terms, so a kitchen can answer a dietary request without going to a second supplier. Both are published in the catalogue with the rest of the range.
- Is NICO Boulangerie halal certified?
- Yes. The company holds halal certification for its bakery products, issued by BPJPH - Badan Penyelenggara Jaminan Produk Halal. If you need a copy of the certificate for your own records, ask us and we will send it.
- How do I open an account?
- Register on this site and click the link in the activation email we send you. There is no application to review and no waiting for approval - once the account is activated you can sign in and place an order. If you want a delivery address on the account, add it and we will check the location before the first delivery goes to it; until then you can order for collection.
- Can I order without an account?
- You can browse the whole catalogue and fill a basket without signing in, and that basket is kept when you do sign in. Placing an order needs an account - we accept orders only from registered users. WhatsApp is the alternative if you would rather not use the site.
- How can I pay?
- By cash, bank transfer or online payment, whichever suits your business.
- How far ahead do I need to order?
- An order placed through this site is scheduled for the following day by default. Depending on where you are, same-day delivery is sometimes possible - ask us. For a large order, a recurring one, or a specific delivery day, talk to us first so we can plan the production around it.
- Where do you deliver?
- We deliver ourselves, free of charge, to almost every zone in Lombok and Bali - one delivery a day to each address. An extra run on the same day carries a small charge. For addresses outside those zones we arrange other shipping, and which option applies depends on the address - tell us where you are and we will confirm what delivery to you involves.
- Can I collect instead of having the order delivered?
- Yes. Choose collection at checkout. Our addresses and opening hours are on the Locations page.
Still need an answer?
WhatsApp us with your question. If it is about a particular product, its page carries the pack sizes, the prices, the storage and the shelf life for every item we publish.